Return and Refund Policy

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Return Policy

Thank you for shopping with Moonfire Art Studios.  We appreciate your business and want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

Returns

• Time Frame: You have 30 days from the date you received your item to return it.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Proof of Purchase: Please include a receipt or proof of purchase with your return.

Non-Returnable Items

• Gift cards

• Downloadable software products

• Some health and personal care items

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.

• Processing Time: Refunds may take [X] days to process, depending on your payment provider’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Customer Service Email].

Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Shipping Label: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid return shipping label.

Contact Us

If you have any questions on how to return your item to us, contact us at 732-535-7780].

Thank you for shopping with us!